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Right of withdrawal

This right of withdrawal only applies to consumers. 

The right of withdrawal shall not apply if the delivery of intangible digital content is made (i) with the express consent of the CUSTOMER, coupled with (ii) the CUSTOMER’s knowledge of the loss of the right of withdrawal in the event of premature fulfillment of the contract and (iii) after the provision of a copy of the contract or confirmation of the contract.

The CUSTOMER has the right to withdraw from an already concluded contract within fourteen days without giving any reason if the contract was concluded electronically. The revocation period is fourteen days from the day of the conclusion of the contract.

In order to exercise the right of withdrawal, the PROVIDER must inform the CUSTOMER of the decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). For this purpose, the PROVIDER may use the model cancellation form, which is listed in Annex I B of the Distance and Off-Site Transactions Act (https://www.ris.bka.gv.at/GeltendeFassung.wxe?Abfrage=Bundesnormen&Gesetzesnummer=20008847) and can also be accessed on the website of the PROVIDER.

A declaration of revocation is to be sent to the following address:

Mag. Romana Gattringer,
Erlaufstrasse 22/8
2344 Maria Enzersdorf, Austria
+43677/61 75 2502

In order to comply with the withdrawal period, it is sufficient that the CUSTOMER sends the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. If this option is used, the CUSTOMER will be sent a confirmation of receipt of such revocation. If the CUSTOMER revokes the contractual statement or a contract that has already been concluded, the PROVIDER shall return all payments that it has already received from the CUSTOMER without undue delay and no later than within fourteen days from the day on which the PROVIDER received the notification of revocation of this contract. For the repayment, the PROVIDER shall use the same means of payment that the CUSTOMER used for the original transaction.

If the CUSTOMER has requested that the service should start during the withdrawal period, the CUSTOMER shall pay the PROVIDER a reasonable amount corresponding to the proportion of the services already provided up to the time the CUSTOMER notifies the PROVIDER of the exercise of the right of withdrawal with regard to this contract, compared to the total scope of the services provided for in the contract. It is pointed out that the major part of the service of the PROVIDER will be provided immediately after the conclusion of the contract.